Terms and Conditions
TERMS AND CONDITIONS
1 – AGREEMENT
1.1. The terms and conditions laid out apply to you, users of our website and your use of this site and any associated processes, software and networks, which includes the purchase of services or goods through this website.
1.2. When you browse our website or you decide to place an order, you are agreeing to the terms and conditions that are set out in this agreement.
2 – INTERPRETATION
2.1. In our terms and conditions:
- “Customer” refers to the legal entity or person identified in a sales document, invoice or quote provided by our company.
- “Material” refers to any information (which includes but isn’t limited to drawings, source codes and data) or images of any type (whether or not they are visible) that are used or store on our website.
- “Agreement” is referring to our terms and conditions A, which includes the terms of any order that you, the user, have placed through our website.
- “Products” refer to items we have listed on our website, whether they are for sale or not, including our extended warranties.
- “Delivery Cost” refers to the costs that are associated with delivery of our products or goods as an Order specifies.
- “Website” is referring to our internet site that is located at the URL (www.vsett.com.au) and operated by our company.
- “Goods” refers to the products that an order lists.
- “Pre-sale” refers to any items that are sold, anticipating that they are in stock on or around the date of dispatch that is stated on the website’s product listing.
2.2. Within this agreement, any reference to one gender includes all genders, reference to the singular will also include the plural, reference to a statute or act includes any statute or act that modifies, replaces or supersedes early statutes or acts, reference to persons will include all associations and bodies, including incorporated and corporate, or vice versa. The paragraph headings are only for reference purposes and any references to clauses are to specific clauses found within this terms and conditions agreement unless it is otherwise specified.
3 – WEBSITE USE
3.1. Links to other sites may be included on this website. The links are only provided for your convenience and may not be maintained or current. We are not responsible for privacy practices or content associated with any linked web sites.
3.2. It is your duty to make sure that your use of or access to this website is not prohibited or illegal by any laws that may apply to you.
3.3. When you access the website, you need to take precautions on your own to ensure that you do not put you at risk for malicious computer code, viruses or other types of interference that may result in damage to your computer. Our website takes no responsibility for any damage that may result when you use our website.
4 – PRICING
4.1. Unless otherwise specified, all the prices that are listed on our website are listed in Australian Dollars
4.2. All of our prices listed on our website include any applicable taxes unless the price specifies otherwise.
4.3. All the prices we display on our website may change and notice is not required. Once you confirm an order, the prices for the items in that particular order are fixed. Any price changes, both down or up, will not be applied retro activity to orders that have already been confirmed.
4.4. If you enter a Discount Code when you check out, the discount code will be applied equally across your entire Order, including any Goods and the Delivery Costs associated with the order.
4.5. When you make an order, you are agreeing to pay the delivery charges as they are listed and calculated within the Order confirmation when you make the purchase.
4.6. Our company reserves the right to refuse any sale.
5 – PRODUCT SPECIFICATIONS
5.1. The specifications and features of our Products that are depicted or described on our website are subject to change and do not require notice.
5.2. Any dimensions and weights mentioned on the website are approximate.
5.3. Product images are for illustrative purposes only and may differ slightly from the actual product.
6 – ORDERS
6.1. An order may be placed by filling out our Order Form on our website, and then by clicking on the “confirm” button. Once the order is placed, you will be issued an Order Number. The Order Number will be delivered to you by email. When you place your Order, you are making an offer to our company to buy the Products that you have selected based upon the Terms and Conditions we have laid out here.
6.2. Your order will be deemed as received by our company when we send you an Order confirmation to the email address you have provided to us.
6.3. Since we are an online business, we will primarily use email to communicate with our customers. It is your responsibility to make sure that you enter the correct contact details and that you check the chosen email address regularly for our correspondence.
6.4. Every order, after it is confirmed, will represent a separate agreement.
6.5. Our company reserves the right to cancel or not accept any Orders that request Goods in commercial quantities.
6.6. At our sole discretion, our company has the right to cancel an Order at any time before Goods have been dispatched, including any Products that have been sold via Pre-sale.
6.7. If an Order is cancelled, any funds that have been paid in relation to the Order will be refunded to the customer as soon as reasonable possible. An email that acknowledges the refund and cancellation will be provided to you.
6.8. Our company reserves the right to alter the specification at any time in terms of the Goods without providing the Customer with notice, but only in the interest of regular improvement. This type of an alternation in Goods does not entitle you to cancel the order, to return the Product or to avoid your liabilities and obligations pursuant to these provided Terms and Conditions.
6.9. Our company does not accept responsibility for any Orders that are not accepted or declined because of internet connection disruptions or problems.
7 – PAYMENT
7.1. Our company current accepts Credit Card, ZipPay and Paypal.
7.2. If the payment method that you have nominated triggers our company’s internal suspect transaction protocols, our company may contact you in order to rescind your transaction or to confirm any additional details that are needed. We reserve the right to conduct security checks on all orders exceeding $499, as well as any other orders deemed necessary at our discretion if flagged as high risk or fraudulent by the platform. Please note that the duration of security checks may vary based on order volume and other factors. Security checks are typically completed within 24 and 48 hours of placing your order.
8 – OWNERSHIP OF GOODS AND DELIVERY
8.1. Our customers acknowledge that in some cases, shipping delays do occur and if delays occur, this company is not liable for any damage or loss that is caused by delays in delivery, nor to provide refunds for any amounts that have been paid for the Order or for the delivery of that Order.
8.2. Any parties involved acknowledge that the Goods may encounter damage when they are in transit with carriers, and in this case, the customer may contact our company in accordance with the Clause 9. Other than in accordance with Clause 9, our company is not in any way liable to provide customers with a refund or for any damages that occur while in transit or for delays that occur by carrying out the process that is outlined in Clause 9.
8.3. The dispatch date that is provided on the website is only an estimated dispatch date that our company reasonably estimates and it may change without any notice. Whenever the schedule dispatch date of a Product will be delayed for more than a week, we will provide customers with an email notification using the email address that was nominated when the Order was placed.
8.4. Orders for items "in stock" will be dispatched on the same day if ordered before 2pm otherwise it will be dispatched the next working day (Monday-Friday)
8.5. When the customer signs for the delivery of the purchased Goods, they take on the risk and title in the Goods.
8.6. If a customer provides written authority for items to be delivered without providing a signature, any and all insurance cover included will then be voided upon the item if it is left as instructed by the customer.
8.7. The courier that our company nominates will deliver the Goods during business hours, which are 9am – 5am, Monday through Friday.
8.8. Courier delivery times vary depending on the location of the customer but most orders are delivered 2-7 days after the order has been confirmed.
9 – DAMAGED OR FAULTY GOODS
9.1. All parties acknowledge that in some cases, the Goods may arrive to customers with damage or faults, whether they are caused by damage that occurred during transit, or by other causes.
9.2. Returning Faulty Products
You can return your e-scooter within 3 days of delivery if it was dead on arrival, subject to the following:
Email us at online@rideelectric.com.au with the following:
- Clear photos of the product from different angles. e.g. Front and back sides.
- A video explaining the issue
- A photo of the original packaging. Please note, you cannot return the scooter without the original packaging.
Conditions:
Once the return is received and inspected, we will inform you that we have received your returned item. We are not responsible for any damage in transit. Once our team determines the issue, we will get back to you with further information and options on how to proceed.
If the product is deemed not faulty, you will need to pay postage to get the product resent or combined to ship with the next order. Depending on where you live, the time it may take for your exchanged or re-returned product to reach you may vary.
3. Exchanges (if applicable)
Exchanges are only applicable on products that are defective or damaged to a non-repairable degree, as determined by our team.
What items are non-refundable?
Damages caused by crashes or mistreatment are not covered.
All Sale items
Refunds:
If you haven’t received a refund yet, please check your bank account.
Contact your credit card company; it may take some time before your refund is officially posted. Contact your bank for information on this.
There is usually some processing time before a refund is posted.
If you do not receive a refund in the timeline as per your card issuer's policies and need evidence that our team processed the refund to file a claim with your bank, please reach out to us.
If the company has processed the refund (and can substantiate the same), it cannot be held liable for any issues, losses, or delays that arise with the bank or card issuer regarding the timing or receipt of that refund.
By purchasing and operating products sold by our company, you hereby agree to the terms and conditions mentioned above and as per our Terms of service. If you are unsure, want to exchange a product, or have any questions, email us at online@rideelectric.com.au.
9.4. Our company reserves the sole discretion to decide whether the Goods provided are damaged or faulty in accordance with Clause 9.
9.5. Our company may seek the reimbursement of the costs that may be incurred by us when we find that a returned product is in good working order.
9.6. Any insignificant variations in grain, finish or colour (as between the Goods that a Customer receives and images that are shown on our website), or damage only to packaging, is not considered a fault and will not be covered by Clause 9. Customers acknowledge that no two items can be identical, and that any items that are viewed on a computer screen image may not always be identical to the actual view of that particular item.
10 – RETURNS AND REFUNDS
10.1. We understand that buying an electric scooter can be a risky decision to make. Our knowledgeable staff is here to answer any questions you may have and help you find the perfect electric ride to suit your lifestyle. Whether you're commuting, exploring, or just having fun, we are committed to ensuring you make an informed choice.
If you have a change of heart or want to upgrade, it’s easy. We offer a 7-day return policy (this period starts from the date of delivery).
Return the unused item in its original condition (in its original packaging) to our warehouse (more information below):
10.2 Change of Mind Returns
You can return your e-scooter within 7 days of delivery if you change your mind, subject to the following:
Returns Process:
Email us at online@rideelectric.com.au with the following:
- Clear photos of the product from different angles. e.g. Front and back sides.
- Photo of the display with odometer reading under 30 km.
- A photo of the original packaging; please note, you cannot return an ebike or escooter without the original packaging.
10.2.1 Conditions:
Once the return is received and inspected, we will inform you that we have received your returned item and will inspect the state of the product to determine whether you are eligible for a full or partial refund.
Please note, you are responsible for any damage in transit. If you are not happy with the amount we are offering to refund based on the scooter's condition, you can choose to have the product sent back to you at your own cost. Depending on where you live, the time it may take for your product to reach us or for it to be sent back to you may vary.
10.2.3 Refunds:
If you are eligible, the refund will be processed to the original card or payment method you paid with, and a credit will automatically be applied to your credit card or original method of payment, as per the payment method’s policies. If you do not want the refund to be processed to the original payment method (due to reasonable circumstances, as determined by our team), please email us at online@rideelectric.com.au so we can assist you in verifying your identity before processing a refund.
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
By purchasing and operating products sold by our company, you hereby agree to the terms and conditions mentioned above and as per our Terms of service. If you are unsure, want to exchange a product, or have any questions, email us at online@rideelectric.com.au.
11 – INTELLECTUAL PROPERTY
11.1. Any and all Intellectual Property found in any Material on our Website is considered the property of our company. Unless it is expressly authorized under this Terms and Conditions Agreement, or otherwise, no one may adapt, display, distribute, perform, modify or reproduce any part of or any Material found on this website.
12 – INDEMNITY
12.1. You waive, discharge, relinquish and release any and all claims that you may have or have now against our company which are connect with, relate to, are incidental to or arise out of your use of our company’s website.
12.2. You agree to keep indemnified and to indemnify our company and to hold harmless from and against all and any claims, taxes, expense, loss, liability and/or damage that may be incurred by our company arising in connection with or out of your use of our website and the use of any of our company’s products outside of the specifications provided by the manufacturers, which are included in product manuals.
13 – LIABILITY
13.1. IN NO EVENT WILL RIDE ELECTRIC RETAIL PTY LTD, ABN 36646742403 and its associated entities as defined in the Corporations Act 2001 (Cth) BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
13.2 We will not be liable for any accident, misuse, abuse, loss, injury for or by the rider neither a third-party, even if the cause is an ebike power, speed, bad or illegal parameter setting, components defect or malfunction. This applies in all cases however caused, whether for breach of warranty, contract, tort (including negligence), strict liability or other reasons.
13.3 Customers take all responsibilities and liabilities on all products and components including but not limited to ebikes, batteries, ebike components, brakes, bike mechanical parts and adjustments, electrical wiring, unforeseen occurrences, safety issues, maintenance and services, etc.
13.4 Customers are fully responsible for understanding the safety concerns and regulations of keeping, charging, using and transportation of Li-Ion battery packs.
We assume no responsibility beyond quality control of products and components in-house or in manufacturing facilities, supplier selection of the products including Li-Ion battery packs, street or non-street products. All customers should fully understand their product maintenance and safe keeping including the use of the product and components. Literature provided on our website and manuals are there for this purpose, yet hazard scenarios might not be limited to those foreseen.
13.5 The sole remedy under any implied warranty, is limited to the replacement or repair of defective parts with those of equal or greater value at our sole discretion. Except to the extend specifically prohibited by law, in no event shall we be liable for any property damage, personal injury or death, fire related incidents, loss of use, loss of opportunity, loss of contract, loss of goodwill, interruption of business, loss of profits, cause and effect loss or any other consequential, direct, indirect, incidental, special or punitive damages whether based on contract, warranty, negligence, product liability, or any other theory.
Escppter rider must obey all traffic regulations, geographical or age restrictions implied by State and Federal Governments.
13.6 Where by law we are unable to exclude terms, guarantees, warranties, representations or conditions but are able to limit them, to the extent permissible by law we limit our liability for any breach (including for any Consumer Guarantees), at our option, to the repair or replacement of Products, or payment of the cost of repairing or replacing the Products, or a refund of the Price paid for the Products.
13.7 We will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Products or these Terms and Conditions, whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
13.8 To the extent permitted by law, our total liability arising out of or in connection with the Products or these Terms and Conditions, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the total Price paid by you for the purchase of Products under these Terms and Conditions.
14– GIFT CARDS
14.1. Gift Cards are not redeemable for cash
14.2. Gift Cards expire after 3 years (1095-1096 days) of purchase
14.3. Gift Cards are partially redeemable and any unused balance will remain on the Gift Card and cannot be redeemed for cash.
14.4. Should VSETT Australia suspect any fraud relating to a Gift Card, VSETT Australia may refuse to redeem the Gift Card until VSETT Australia is satisfied that no fraud has occurred
14.5 If the Gift Card holder's order exceeds the amount of the Gift Card, the Gift Card holder will be required to pay for the difference in price between the value of the Gift Card and the retail price of the goods or services.