Vsett Frequently Asked Questions

When will I receive my VSETT?

As soon as an order is placed, VSETT Australia follows a strict quality check and mechanical inspection on each scooter before it leaves our warehouse. We do this to ensure each scooter is delivered to our high standard. This process takes 2-3 business days. Once the scooter has gone through these steps successfully the team arrange immediate dispatch.


Expected freight service timeframes

Metro QLD: 1-2 business days

Metro NSW: 2-3 business days

Metro VIC: 3-5 business days

Metro Perth & SA: 4-7 business days


Also please note on some occasions orders are flagged in our system as potential fraud payments. As part of our company policy we need to perform an additional security check to ensure transactions are protected.


Can you deliver to a PO Box?

Unfortunately, the answer is no. As we use freight service all scooters will need to be delivered to a full address.


How can I be sure my scooter will be delivered safely?

Through experience in freight, VSETT Australia has carefully selected TMFXpress to carefully deliver scooters to our customers. All orders are fully tracked using their online track and trace portal and we do not allow authority to leave. All scooters must be signed for upon receiving the goods at the destination.


How do I track my order?

All orders are dispatched using TMFXpress, a safe and reliable nationwide road freight service. Once your order is dispatched from our warehouse you will be sent an email with your unique tracking number. Simply add your tracking number into TMFXpress online portal for delivery updates. Their track and trace portal can be found here : https://tfmxpress.com.au/track---trace.html


How do I register my Vsett scooter?

Vsett scooters are precious (and highly sought after) so to keep your details protected we strongly suggest to register your scooter. It’s an easy online form which takes a couple of minutes and can be found here: https://vsett.com.au/pages/register-your-vsett-scooter


How do I lock my scooter if I need to leave it somewhere?

Each scooter comes protected with its own NFC Key Lock Immobilizer to ensure only you can start your Vsett. We do however strongly encourage your scooter is locked (as you would a bike) with a heavy duty and properly fitted chain if it is left unattended. VSETT Australia recommends the following On Guard heavy duty lock which can be purchased here : https://vsett.com.au/collections/scooter-accessories


Where can I send my scooter for service?

Vsett Australia has teamed up with Ride Electric as their Australian servicing partner. They have VSETT specialised mechanics in these service centres across Australia. To book your Vsett in for a service please follow the below link: https://vsett.com.au/pages/book-a-service


Is my scooter legal under Australian law?

Laws regarding electric scooters vary depending on which state and jurisdiction you reside in Australia. As these laws are constantly changing, we have tried our best to summarise each states laws below.

QLD – Allows the use of electric rideables in public spaces but does have some requirements in regards to size, speed and use on public spaces. For full details and laws in Queensland please follow: https://www.qld.gov.au/transport/safety/rules/wheeled-devices/personal-mobility-devices

ACT – Also allows the use of electric rideables on Canberra’s roads and road related areas. The ACT Government states that just as if you were driving a car or riding a motorcycle, road rules apply to riding on the road or road related areas and to take responsibility! For full details and laws in ACT please follow: https://www.transport.act.gov.au/travel-options/e-scooters

NSW – The NSW government only allows e-scooters to be used on public land. To read the full details and laws in NSW please follow: https://roadsafety.transport.nsw.gov.au/stayingsafe/pedestrians/skateboardsfootscootersandrollerblades/index.html

VIC: Victorian government also do not allow electric scooters to be used in public places, scooters with motors over 200watts and can go faster than 10 km/h are to be used on private property use only. Fines also apply. To read the full details and laws in VIC please follow:  https://www.vicroads.vic.gov.au/safety-and-road-rules/road-rules/a-to-z-of-road-rules/scooters-and-wheeled-recreational-devices


TAS: Similar to NSW and VIC above, Tasmania limits the use of e-scooters over 200watts and faster than 10 kms/h to only be used in private property. To read the full details and laws in TAS please follow: https://www.transport.tas.gov.au/?a=109502


SA: SA classifies e-scooters as a motor vehicle and state that they cannot be used on roads, footpaths etc without license, registration and adequate motor vehicle worthiness. To read the full details and laws in SA please follow: https://mylicence.sa.gov.au/road-rules/riding_motorised_scooters

 WA: Following suit close to NSW/VIC. To read the full details and laws in WA please follow : https://www.transport.wa.gov.au/aboutus/news-item_44987.asp


NT: Most laws are for e-scooters to be used on private land only. To read the full details and laws in NT please follow: https://nt.gov.au/__data/assets/pdf_file/0006/374352/v56-motorised-foot-scooters-and-power-assisted-cycles.pdf